Terms & Conditions

These Terms and Conditions ("Terms") govern the provision of freight forwarding, logistics, customs clearance facilitation, and warehousing services (collectively, "Services") by Geomar Forwarding Agency Ltd ("we," "us," "our," or "the Company"), a company registered in the Republic of Cyprus.

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By engaging our Services, accessing our website, or entering into a service agreement with us, you ("Client," "you," or "your") agree to be bound by these Terms. If you do not agree to these Terms, you must not use our Services.

We provide international and domestic freight forwarding services, including but not limited to:

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• Transportation of goods from origin to destination as specified by the Client;

• Coordination of customs clearance through our partner network;

• Warehousing and storage solutions in Cyprus through our partner facilities;

• Documentation handling and logistics coordination;

• Other ancillary services as agreed in writing.

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The scope of Services for each shipment will be confirmed in a quotation, booking confirmation, or service agreement. We act as a freight forwarder and intermediary, arranging transportation and related services through third-party carriers, customs brokers, and warehouse operators.

The Client agrees to:
 

• Provide accurate, complete, and timely information regarding shipments, including descriptions, values, origin, destination, and any special handling requirements;

• Ensure that all goods comply with applicable laws, regulations, and restrictions of the countries of origin, transit, and destination;

• Provide all necessary documentation, including commercial invoices, packing lists, certificates of origin, and any required permits or licenses;

• Ensure that goods are properly packed and labeled for international transport;

• Pay all fees, charges, duties, and taxes in accordance with Section 5;

• Not tender for shipment any prohibited, illegal, dangerous, or hazardous goods without prior written authorization and proper declaration.

All quotations provided by us are estimates based on the information provided by the Client and are valid for thirty (30) days from the date of issue unless otherwise stated. Quotations are subject to change based on actual shipment details, route changes, carrier surcharges, fuel adjustments, and currency fluctuations.

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A binding contract is formed when we issue a booking confirmation or commence provision of Services following your acceptance of a quotation. We reserve the right to refuse any booking at our discretion.

5.1 Basis of Liability

As a freight forwarder, we arrange transportation and related services but do not act as a carrier. Our liability is limited in accordance with applicable international conventions, including:

• The Convention for the Unification of Certain Rules for International Carriage by Air (Montreal Convention 1999) for air transport;

• The Convention on the Contract for the International Carriage of Goods by Road (CMR) for road transport;

• Applicable maritime conventions and carrier terms for sea transport.

5.2 Exclusions
 
We shall not be liable for:

• Loss or damage resulting from inherent defect, nature, or vice of the goods;

• Insufficient or inadequate packaging by the Client;

• Acts or omissions of the Client or third parties;

• Force majeure events, including but not limited to war, strikes, natural disasters, pandemics, government actions, or acts of terrorism;

• Indirect, consequential, or special damages, including loss of profit or business interruption;

• Loss, damage, or delay to goods shipped without declaration of value or that are not covered by insurance.

 
5.3 Insurance
 
We do not automatically insure goods. The Client is responsible for arranging adequate insurance coverage. We can arrange insurance on the Client's behalf upon written request and for an additional fee, but we assume no liability for the adequacy or sufficiency of such insurance.

We process personal data in accordance with our Privacy Policy and applicable data protection laws, including the General Data Protection Regulation (GDPR) and Cyprus Data Protection Law 125(I)/2018. By using our Services, you consent to such processing and warrant that all data provided is accurate. Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your personal data.